1. Ask for help or a refund
Email nivibox.apps@gmail.com with your order reference, purchase email, template name, and a description of the issue. Never include card numbers. For Paddle purchases, you can also request assistance through your receipt or Paddle’s buyer support.
2. How requests are reviewed
Contact us promptly for missing files, duplicate charges, or a product that does not match its description. We will investigate and help with a fix, delivery, or an appropriate refund. Paddle may consider discretionary requests within 14 days of purchase; requesting one does not guarantee approval.
3. Your rights come first
Mandatory consumer rights, including applicable withdrawal rights and remedies for defective products, always apply. Downloading digital content can affect withdrawal rights only where the law permits and the required consent has been obtained. Our policy does not override Paddle’s refund policy or stronger legal protections.
4. Approved refunds
Paddle handles payment refunds for Paddle transactions. Following a full refund, stop using the refunded template and remove its copies, subject to applicable law. Contact us if you need help locating a transaction.